Frequently Asked Questions

Everything you need to know about your custom PC build and order.

How long does it take to build and ship my custom PC?

Our expert technicians typically assemble, test, and benchmark your system within 7-10 business days. Once shipped, delivery times vary based on your selected shipping method and location.

Do Build Redux PCs come with a warranty?

Yes, every Build Redux system is backed by a comprehensive 2-year parts and labor warranty. We stand by our craftsmanship and ensure your hardware is protected against defects.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm to help you pay over time.

Can I upgrade my components after the order is placed?

Once an order enters the assembly phase, we cannot make hardware changes. If you need to modify your order, please contact our support team immediately before building begins.

What is your return policy?

We offer a 14-day return policy for systems in their original condition. Please note that a restocking fee may apply, and original shipping costs are non-refundable.

Are the PCs pre-tested before shipping?

Absolutely. Every PC undergoes a rigorous 50-point inspection, including stress testing and driver updates, to ensure it is plug-and-play ready the moment it arrives.