Returns & Exchanges
At Build Redux, we stand by the quality of our custom gaming PCs and components with a straightforward 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, our dedicated support team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the PC or hardware in its original internal and external packaging to prevent damage during transit, ensuring all accessories and cables are included.
Ship to Build Redux
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition and serial numbers, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing